Comment Re:Way too much credit (Score 1) 188
Couple of factors. One is typically the agent is using several systems that don't talk to each other, at least one of which dates from the 70s. Two is regulatory and risk requirements that mean you are forced to reenter data instead of checking it.
The other thing is that most of the efficiency from the poibnt of view of the customer is down to the local management of that rental location. Well managed places will zip you through, badly places won't.