Well, calling them shitheads is an awesome way to motivate them, isn't it?
Once again the Asshole OS Advocate rears his head. Sure, your OS of choice may be superior, but calling names and implying that they're so stupid they should be terminated shows simple disrespect for the user's time and expertise.
These people aren't stupid, they just have other things to do. Things like the jobs they were hired to perform, at which they are generally very good. Every hour of training time, every call to tech support over something that doesn't run exactly as it should straight out of the gate, every time the foreign office's entire agenda has to be put on hold for a week because there's no good driver for the passport press is lost productivity and an increasing backlog that can even bog down the rest of the government.
It may take them an hour to learn web browsing, document writing and emailing, but that's because these are instances where an inspired team helped Linux to rise to the occasion and meet the user halfway. Without teams willing to step off of their pedestal like that for the purpose of getting things done, you'd still have Linux advocates using PINE and moaning about how the user just has to be educated on proper CLI mail programs.
These opportunities don't come along very often, and this one seems to have been blown pretty badly. Whose fault is it? It's ours. Every UI that doesn't pick up and scurry to fulfill the user's needs. Every missing driver for an obscure printer that halts a workflow vital to the national interest. Every time some nerd on the internet sneers at the people who had the audacity to give his product a try.
It's our fault, because taking responsibility for the fun parts of changing the world also means taking responsibility for the failures.
This file will self-destruct in five minutes.