Comment The problem was leap year - resolves tomorrow (Score 1) 785
Wow, lots of snark, but I don't see any posts to the actual answer yet...
Embarassing, but not catastrophic. A bug relate to the last day of a leap year, as was speculated above. Will resolve itself automatically on Jan 1st.
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Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.
Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.
Q: What's the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.
Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.
Q: What is Zune doing to fix this issue?
The issue should resolve itself.
Q: Are you sure that this won't happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.
Q: How many 30GB Zune devices are affected?
All 30GB devices are potentially affected.
Q: Will you update the firmware before the next leap year (2012)?
Yes.