Comment I Read it on the IntardWebz.... (Score 3, Interesting) 131
...and therefore, it must be true.
Yes, every employee is given these cards, but no they do nothing to "fast track" support. What they do is help a customer get more help and final resolution to issues that they typical tier 1 and 2 tech support can't help with. It is an admission that their tech support sucks, but it's not some special pass to get a customer something they don't otherwise deserve. Nor are they used for bribery purposes.
Basically, the original story is full of shit. But that's not terribly surprising around here, sometimes.
For the record, I'm a former Comcast employee and am not in any way defending their practices.