Comment So? Send 'em a check! (Score 1) 562
Seems like the answer is pretty simple to me: Verizon customers should send them a check until they drop this policy. Note that I didn't say "drop your online payment option and send them a check." Simply send them a check, for a little bit too much, a week before your automatic billing date. They can sort out how to handle the expense of processing all of those checks, plus cancelling (or reversing, even better) the automatic payment for that cycle, deal with the trivial credit balances on the account, and generally be miserable. If they charge you automatically with the service fee, complain that the service was already paid for. If you and 10,000 of your closest friends do this, the policy will change in one month. If they refuse your alternate payment in any fashion, call your state attorney general, the BBB, enterprising consumer reporters, and the rest of the usual suspects.
Or just shrug and go along with it as most consumers do, which is why this is a smart move for Verizon. Wait until you get a "wire maintenance fee" for the charger on your cell phone.