Comment Re:Mozilla can't even do math in PDF (Score 3, Insightful) 84
Typical open source bug handling
As oppossed to commercial bug handling?
On more than one occaision i have had problems in our systems, and traced the bug down to a bug in the commercial vendor product. From both Oracle and Microsoft we have got the response which was essentially "Yeah, its a bug. We have no plans to fix it, so tough luck buddy."
To give another slighly different example, I had an issue displaying IBM Cognos produced excel spreadsheets on blackberry devices, and traced it down to them not bothering to follow the microsoft spec for
IBM, Microsoft and Oracle are 'big names' who have biggest budgets and investment in their brand, I doubt any of their competitors behave any better, and I would expect smaller commercial vendors support to be on average significantly worse.
Often support for relatively obscure bugs in open source products suck, thing is it isn't *because* it is opensource, commercial support sucks too. You think because you are paying them for support you are calling the shots? it doesn't work that way.
Opensource does however give you a lot more freedom. If offical support is letting you down you can fix it yourself, pay someone to fix it, or just investiage the code and try to figure out a way of avoiding the problem.