Tech resources you refer non-tech friends to?

behindthewall writes: The recent wireless networking story reminded me of my cousin, who just purchased a home wireless router. My gut clenched a bit when I heard this, thinking of the security implications of a set-up done (or rather, not done) by a non-technical person. But I'm too far away to drop by and fix her up. I'd like to refer her to an online resource that is both accurate and which she can comprehend. It would help her, and save both her and my patience from the stress of a prolonged and frustrating phone call. But I've not yet found one I like. I wonder what resources others here have found for their non-techie family and acquaintances, whether for wireless networking or for other topics that generate those all to frequent, time-consuming, sometimes relationship-straining questions.