I guess my main point was that replacing the display on a $800 ($1000 if you prefer) laptop shouldn't cost $755. Just judging from the fact that the parts of the entire laptop including complete assembly can be had for $45 ($245) more. CPU, RAM, Video card, keyboard, blah blah. (In other words, just throw this one away and buy another one) The 755 price was confirmed by two of the engineers working in the store.
There was no question of diagnostics to be run, expert advice needed - the display got bonked, it had a ugly miscolored area, it needed to be replaced. A standard job for which there is a standard price. Which is too high.
The fact that they told me to go away and come back two hours later-- to hand them the laptop and ask them to do this-- when I was standing right there with the computer was just icing on the cake.
This is just one person's bad experience with the Apple way. It felt like what people seem to say about Apple- they were making the decisions for me, I had no alternative, and it was expensive. The appointment system seems kind of pompous, and finding out about the way I did was not a happy moment for me.
In real life I'm a Linux guy and I'm not any kind of anti-Apple zealot. Apple makes some stuff that works out great for certain people and applications. I love my iPod. My kids and wife love theirs. We have an iMac. I had my first Mac in 1988. etc etc.
I consider their computers to be overpriced in raw hardware but to me you're really paying for the superior OS and support (not sure I still feel that way about the support) which can't be had on a PC for any price (Hackintoshes not worth anything). So I am used to thinking there is a Macintosh tax and I think it is justified. However in this situation I felt I already paid that tax when I bought the Macbook in the first place.
but a $755 repair on an $800 computer? Please, that's insulting.