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Submission + - How to get non-developers to send meaningful bug r 2

DemonGenius writes: I'm in the midst of a major rollout of one of our primary internal applications at work and we have a beta version available for all the staff to use. The problem here is most of the staff don't know how to send reports meaningful enough to get us devs started on solving their problems without constant back and forth correspondence that wastes both developer time and theirs. Some common examples are: screenshots of the YSOD that don't include the page URL, scaled screenshots that are unreadable, the complaint that wants to be a bug report but is still just a complaint, etc. FYI, from the user's perspective they just send an email, but that email registers in our tracking system. Any thoughts on how to get the non-devs sending us descriptive and/or meaningful reports? Does anyone here have an efficient and user-friendly bug tracking system/policy/standard at their workplace and how does it work?

Comment Re:Define professionals? (Score 1) 556

Bzzt. Try again.

http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=60826169A5CA7304

That's, as of this posting, $339.99 for two 8GB DDR3 ECC DIMMS for the current-generation Mac Pro. To get to your precious 64G goal, you'd buy four of those two-dimm bundles which would total $1359.96 before taxes and shipping. And that's prices a well-known seller, without whatever coupons might be offered. I'm sure there's a newegg deal or something that'd make it even less. But that's "retail" right there. A far cry from your claimed "more than 5k by itself."

Comment Re:NASA and cards (Score 1) 44

the FIPS201 PIV (HSPD12) cards you refer to can be used for contactless authentication in a number of ways:
1. CHUID (easily duplicated, no authentication required to read from the card)
2. CAK (PKI validation of the card itself)
3. PKI (PKI validation of the cert issued to the person, stored on the card)
4. BIO (on card or off card matching of fingerprints)

3+4 = awesome stuff. if they can do it. i'd be surprised if they are using this for their doors. it's a ton of equipment, labor, time for end users, money, and burden for getting through a door.
1 = horrific, LESS secure than mifare or desfire or prox. i believe someone at Defcon was sniffing and playing these on a wall-of-sheep sort of display in '08 or '09

now. wanna know how most organizations are doing contactless access control with their HSPD-12 cards? they get them manufactured with a mifare or desfire inlay inside, instead of the contactless antenna for the PIV electronics. and they can even go further and have a PIV+Mifare+Prox card or PIV+Desfire+Prox card by putting a oldschool 125khz prox inlay inside as well (different frequencies, so no interference)

to the outsider or layperson it looks like your super-sexy PIV card is doing everything. In reality, it's the same old tech sandwiched in the middle of your PIV card.

not saying this is the case at NASA, i have no knowledge of their PIV deployment. But this is how it's done elsewhere.....

Submission + - Clever Patch Cable Management

sooth... writes: What clever ways have network administrators found to cleanly sort varying length patch cables withing IDFs, BDFs, and MDFs or simply wiring closets? Pictures or examples are welcome.

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