Sounds like EA needs to take a look at Blizzard's success and their unofficial "It will be ready when its ready" motto. EA appears to employ short sighted business execs who lack common sense, as a general rule.
I was one of the people who played at launch, and quit shortly after. A few things bothered me (not the issues with the Bright Mage snares; I was playing one after all). The linear, progressive nature of the campaign was really irritating. Finish an area? Good, your done, forget about it and never come back. Other than maybe pick up some old titles you might have missed there was probably no reason to go back. Coming from WoW where there are good excuses to revisit old areas (farming, achievements, old instances/raids, etc.) it was annoying to realize that once you finished up with the campaign, there was literally nothing to do, except pvp constantly (which I suck at anyway). The public quests were an interesting idea, but ultimately a failure. For about a week after launch it was fairly easy to get people to stop by and join in. After that everyone moved on, and the only way to do them was with a guild or friends. For someone that doesn't have very many friends that mmo game (and the ones that do, didn't bother trying WAR), this was a killer. The crafting system was a steaming sack of shit. I don't think I ever did more than glance at it and gather a few things, in the three or so weeks I played. Finally, there was little reason to go to the major cities. You could find all the vendors, skill trainers, and almost everything else you needed along the way (I didn't play to far, but the library and the trophy stuff seemed to be the main reason to visit the cities). Again, for someone coming from WoW this was a huge turn off.
On the good side, the idea of public quests was solid. It just needed a better player finding feature. The titles, the lorebook, the bonuses for killing lots of creatures of a single type, were all very cool, much better than WoW's achievement system, simply because there were tons of titles for all kinds of crap, and you could get alot of them with very little work, making it easy to feel like you were really accomplishing something. For example, there were titles for thing like clicking on yourself 50 times, or doing pvp naked, scoring critical hits, and survivng pvp fights with 5% hp or less (getting that one was awesome; I wish WoW had a Toothskinner title), as well as situational titles that you got if you found certain static world objects and such. This game showed alot of promise. Its a shame EA fucked everything up.