I've been to a Best Buy maybe a half dozen times, total. I recently bought a Brother all-in-one laser printer copier, fax et all. This was Brother's latest version of this particular model. I had thought briefly about ordering something online, but I really needed it right now and didn't want to wait. What surprised me was when I got the new machine home and setup I decided to check my usual sources online to find out how much I had over-spent and found that I actually saved money buying it at Best Buy, even with the WA state sales tax added in. What was less surprising to me was even though I hadn't really done my home work upfront, there was a Linux driver readily available, and it was a snap to install not only the printer driver but the scanner as well. I have actually come to expect this. I have an ever increasing pile of CD's still shrink-wrapped in their cases of the software that comes with the products I buy. They never seem to get opened. There is simply no need. I want the latest Linux driver available and I just download what is needed. I leave them unopened because if I get ambitious enough I might try to sell them on eBay and make enough to buy a six-pack or something. As far as my Best Buy shopping experience goes the only question I asked the salesperson was to point me where I could find a spare toner cartridge. I learned long ago that the "help" in most retail stores is almost always less informed than I am, and usually they are simply a complete waste of my time.