Submission + - How good a job did I do? Just "satisfied" isn't good enough.
Recently, however, I've been noticing many places seem to have adopted that same system, and the customer service people are a lot more blatant about asking for a very satisfied rating with some even telling me how the system works and that if I couldn't give a very satisfied rating they would prefer that I not respond to the survey at all. I used to give accurate assessments when I completed these surveys, but anymore I feel that I have to say "very satisfied" in order to give the person a good rating if I thought they earned better than a "dissatisfied".
So, I've been wondering, who came up with such a stupid system? What does it really tell you about how good a job was done? What can we do to get a more sane rating system implemented? Does anyone out there have a better system in use where you work? Heck, I would even prefer a system with just two ratings (satisfied and dissatisfied) over what we have now.