Comment Re:So many typical /. MSFT haters here... (Score 1) 154
"MS's biggest flaw this time around was admitting fault they should have done like Sony last generation and said nothing, wait for the class action suits then make part of the settlement an agreement that they not have to admit fault of disclose the failure rate, it would have been alot cheaper than the 3 year warranty."
Does this sound like a company with their customers interests at heart? Is this a company that deserves customer loyalty? Putting aside who it is, I'd personally shun any company who'd first seek to hide from it's own responsibilities, then blame others when hiding it no longer an option. This is a way of treating customers that the MS fanboys approve of? I understand the shareholders, they only want a return, regardless of the ethics or legalities of how they get their return. Many of the shareholders won't use an XBOX 360, so a 1 in 2 chance of getting a dud won't affect them.
Surely the right response would be to have taken the reports of fails seriously, spent some development resources on getting to the route of the problem, finding a fix for it then make sure all unsold consoles are recalled and replaced with the new fixed ones. At least then you can limit the bad experience your customer gets.
For those who use the "how would they stay in business if this fail rate was true" defense I say this: MS's Windows and Office license rackets are the major earners, they subsidies MS's attempts to get into and buy market share in other areas, from console gaming to search engines. Most of MS loses them money. If MS was a gaming company the XBOX 360 fails would have sent them into administration long ago.
The XBOX 360 looks like a very nice console, pity about the odds of getting a dud. At least gamblers KNOW they're taking a chance with their money, shoppers should have a guarantee that the vast majority of some product coming out of a factory is working as it should and has passed some decent level of quality control, so that if they get a dud it's rare, and the chances of a replacement for the dud also being a dud is something even a gambler wouldn't bet on. 1 in 2 is atrocious and should be investigated by trading standards. MS seem to have no intention of doing right by their customers as usual until their hand is forced.
Does this sound like a company with their customers interests at heart? Is this a company that deserves customer loyalty? Putting aside who it is, I'd personally shun any company who'd first seek to hide from it's own responsibilities, then blame others when hiding it no longer an option. This is a way of treating customers that the MS fanboys approve of? I understand the shareholders, they only want a return, regardless of the ethics or legalities of how they get their return. Many of the shareholders won't use an XBOX 360, so a 1 in 2 chance of getting a dud won't affect them.
Surely the right response would be to have taken the reports of fails seriously, spent some development resources on getting to the route of the problem, finding a fix for it then make sure all unsold consoles are recalled and replaced with the new fixed ones. At least then you can limit the bad experience your customer gets.
For those who use the "how would they stay in business if this fail rate was true" defense I say this: MS's Windows and Office license rackets are the major earners, they subsidies MS's attempts to get into and buy market share in other areas, from console gaming to search engines. Most of MS loses them money. If MS was a gaming company the XBOX 360 fails would have sent them into administration long ago.
The XBOX 360 looks like a very nice console, pity about the odds of getting a dud. At least gamblers KNOW they're taking a chance with their money, shoppers should have a guarantee that the vast majority of some product coming out of a factory is working as it should and has passed some decent level of quality control, so that if they get a dud it's rare, and the chances of a replacement for the dud also being a dud is something even a gambler wouldn't bet on. 1 in 2 is atrocious and should be investigated by trading standards. MS seem to have no intention of doing right by their customers as usual until their hand is forced.