Comment Re:I work IT in the taxi industry. (Score 1) 273
Part of what makes Uber (and the like) so attractive is that money is handled through the app itself. I cannot tell you what the company does to ensure that the driver is paid, but the payment is secured through the system itself. Once your ride is completed your card is charged through the system, eliminating the "I don't have enough cash" issue that cabs deal with currently (I've seen this happen unfortunately more than once just from riding with friends who don't carry cash). As the driver is paid through the company itself, there's a mechanism in place to ensure he can't be stiffed. This is assuming the company is proactive here, but that's the same with all companies.
As for the rating system, I've also seen the company - Lyft in this case - change a rating for both a driver and a passenger. The company quickly reverted an accidental low driver rating without issue, and the driver removed a flag on a passenger when there was a miscommunication on pick up location due to a gps error.
These are anecdotal, but show that the system can be and has been purged of improper records. As with all jobs, the driver is ultimately punished by the company that hires him, which means that his reputation inside the company will likely be weighed against any complaints.
As for the rating system, I've also seen the company - Lyft in this case - change a rating for both a driver and a passenger. The company quickly reverted an accidental low driver rating without issue, and the driver removed a flag on a passenger when there was a miscommunication on pick up location due to a gps error.
These are anecdotal, but show that the system can be and has been purged of improper records. As with all jobs, the driver is ultimately punished by the company that hires him, which means that his reputation inside the company will likely be weighed against any complaints.