I had one earlier, have you seen it?

Here in England, mobile company Orange has been charging for paper bills for a while now.

The transition happened with little or no notice for me (my account still being at my parents house, I never read the bills, so I can't say 100% that they notified me) which is rather annoying, but it was worse for my partner.

She recieved an SMS from them to say they would start charging for paper bills (statement still comes free) and there was an option to opt-out (from a non-spam source) which she did.

lo and behold, full paper bills still came, with a charge, that wasn't refunded.

Worse still (if only a shade off-topic), they've been charging for delivery reports for 3 years, making their "free unlimited texts" rather dubious. I know not everyone uses them, but it's a bugger for me, as often I need to know the message has arrived!

Nah, they'll get nothing back, the invalidity of the Act is coming across as more of an "oh no, I left the iron on" situation, it can't stop the house-fire. Would be interesting to see if anyone tries to seek compensation though. Personally, even when I was 7, I could walk down to the local video rentals and take out a 15, or 18 certificate, looking back it seems amazing, but I guess that was the 80's!

...and to 'suddenly busy' (for the policeman walking up behind you)