School is great for your resume: but so is experience with fields that are growing and likely to remain in demand.
Like INFOSEC!
Seriously though, yes... Try to find what it is you love and learn about any emerging trends/tech/what-have-you revolving around or related to that, then learn as much as you can about it. I work in a small business, supporting about 100 users, so my role in IT is broad (from break-fix to Sysadmin). I feel your pain, but I am actively pursuing knowledge of information security and programming to an extensive degree, including pursuing my BS in Information Security (yes, I only have an AS, ATM.). My point is this: Stick with what you do, as it is a good foundation for what you want to do (IT support provides critical problem-solving and analysis skills) and further your education throughout it all. When you are comfortable in you knowledge of what it is you want to do and your skills revolving around that path, then you will have no problem jumping on you chosen profession. Remember: It may take time, often years, before you land a job that makes you enjoy waking up in the morning, but when you do all the past will be worth it.
Rubin says: 'We want to abide by the law, but not rule with an open fist.'
I think he does mean to rule with an iron fist.
Also - how does one 'pre-install' web based apps? I suppose you can have a special mobile client app, but all you need is a browser.
If you are referring to the Android Market and the apps as being web-based, that would not be true (well, the market is heavily 'web-reliant'. The apps are downloaded from the web and installed locally. Pre-installing an app is as easy as including it in the custom source build.
And: w00t! More droids! MORE DROIDS!
... certain users are not yet ready...
...MOST users.
I see a very bright outlook for Apogee Telecom's ISP business this year.
Indeed. It's just too bad Apogee only offers its ISP services to colleges and Universities. If they were a standard ISP, it would be even better for them (in some respects). On that note... I think that their being a collegiate ISP is perhaps the reason (or one of them) that they did not just fork over the details, like all the others. There are pretty strict laws, when it comes to protecting the identities and information of students.
The hardest part of climbing the ladder of success is getting through the crowd at the bottom.