Staples (Score 1)

I can't tell you what province or city but I can tell you that Staples is known for this also. As an insider I know that our tech services mostly come from "in store setups"... An $80.00 charge for 1 hours worth of work that the customer could have done for free. I am not defending such actions but you have to keep in mind that a lot of customers aren't comfortable with Vista and have no idea how to use it let alone make recovery discs or setup a printer.