Comment Re:RMA System (Score 2) 104
I think the issue with selling the old item is getting the clearance to replace a "good part" where it has not triggered an alarm for being bad. I am sure they would have to jump through a lot of hoops to replace parts on a working network if there is not alarm even if there is redundancy in place to not notice you taking something down to replace it. Again you still end up where those S/N get traced back to Verizon when someone calls support on them. My guess is it was easier not to have to fight the red tape to pull the "bad" part and the replacement part had factory seals on it still and was more valuable. However having the bad S/N's still is service will get you when they do go bad and you have to replace something that has been already replaced at that point people started to look deeper.