Comment Re:Windows RT + Office (Score 1) 365
Now, if you think about it, I *am* wrong.
Oh, dear.
Now, if you think about it, I *am* wrong.
Oh, dear.
you could find yourself looking for a new job at best, and looking out from a shallow grave in the middle of nowhere at worst.
FTFY.
So true. The biggest proponents of Scrum/Agile are the "instructors." It's just propaganda to make you think that Scrum really works. While it might look great to the MBAs and other execs, it just doesn't work in the real world, at least at any company that has a budget and wants to actually make a profit. I'm sure it would work beautifully on side projects, non-profit projects, etc... where you're not concerned about money, though.
Oh yeah, and a case in point on the GP's propaganda:
I no longer think of developers as professional if they fail to use these practices.
So, he resorts to telling programmers, basically, that they're not professional if they don't use Scrum. Trying to appeal to that person's guilt and shame. Sorry, but I don't fall for these "shame" tactics. Just a tactless, tasteless ploy to try and lure people to Scrum.
Ah, poor little ice bike with his tiny little five figure user id can't handle a little condescension on the phone.
Fortunately, it is impossible to adopt a condescending tone in a written exchange.
You just did it.
by Jack Handy...
I bet what happened was they invented fire and the wheel on the same day. Then, that night, they burned the wheel.
(Full Disclosure) Quote taken from: http://www.deepthoughtsbyjackhandey.com/
Right. If a rep is sitting around just waiting for the customer to finish typing, then that is very inefficient. I would think they should be handling multiple chats at the same time.
His responses should require minimal interaction. His first couple responses should either be completely automated, or at least copy/pasted. He should also have multiple troubleshooting steps and solutions ready to be pasted into the chat window. And, hopefully, his chat application should be able to at least paste images, which would really help guide the customer through the steps.
Further, the OP seems to forget how many times that either he or the customer has to repeat himself on the phone because he couldn't understand. Plus, you can't just fire off 5 steps for the customer to take at once while on the phone, like you can in chat. You have to wait until the customer is done with each step before moving on the next. And, of course, you can only talk to one customer at a time on the phone. A chat rep should be handling multiple cases at a time.
Flip the burgers: Burger King designed one quite a while ago, there are others http://www.alibaba.com/product-gs/534610484/Automatic_burger_making_machine.html , keep in mind that "taste" is a creative field, so anything produced this way is likely to be fast-food, not restaurants.
I think that coming up with the recipes is creative, but once you have the recipe, that can easily be automated.
- Plumbing/Gas, machines don't work well with water, we can invent tools and robots to help, but it's a lot easier for a human to solve a plumbing problem by seeing where things are leaking/clogged and engineer a solution on the spot with available materials. Again, this is a creative angle.
It's a "creative" angle now but easily solvable. If we were to add sensors to plumbing/gas lines, then leaks and other problems could be identified fairly quickly. Just add sensors for moisture detection, pressure, etc... Place them along the plumbing, and you would not only know when there was a problem but what section was faulty.
- Customer Service. We don't as yet have a way for robots to do anything other than say NO. Can you imagine not being able to return anything, even unopened?
That's the easiest one to solve, and could probably be solved fairly quickly. Just scan the product and scan your receipt. Somehow come up with a way to determine if a package has been opened, if it hasn't then issue a store credit.
"Your mother was a hamster, and your father smelt of elderberrys!" -- Monty Python and the Holy Grail