What is it with RIM supporters and the word, "childish?" Pretty odd for that word to be cropping up so much in this context, and only on one side of the argument.
So given that all of what you describe is just par for the course and to be expected, why doesn't the CEO think he can talk about it? If what you assert was true, he would have been well-placed to educate us all on what you just said. "Hey guys, I'm sorry to be the one to tell you this, but we all sell your text messages to the FBI." Plain and simple, no questions necessary, let's move on to the new models that have hologram stickers on the back.
That's not going to happen because it's not as plain and understood as you assert. He doesn't want to talk about it. Whether it's fear or arrogance or whatever, doesn't matter. We don't get to know, and if we do find out, it ain't gonna be through him.
There's always people who crop up in these scandals, all ready to spout how it's no big deal, at least he didn't RAPE the baby, let's focus on the big picture of how obviously common this is. Nevermind that people are having genuine feelings of surprise, at the very least that their cynicism was rewarded, but that's not enough. Now people aren't even supposed to react. "If you think it can get bad, then don't complain when it does." Do I have that about right? Heck, let's just cut out the middle man and say that the law is defined by how pessimistic someone is. Not all cynicism is accurate observation.
It's simply not an attack if they're real questions. "Hey I don't wanna answer that on account of it'll make me look bad!" Talk about childish.