Comment Re:More than mismanagement (Score 1) 587
Agreed. I bought some memory there a while back, through their in-store pickup option. I paid for it online, drove to the store, and had to wait 30 MINUTES for them to figure out how to process my order. Without exception, every time I went in to a Circuit City, I left disgusted and vowing to avoid shopping there again.
The half-hour wait times would occur from time to time due to seemingly random situations that have a tendency to happen at the worst and least probable times. Generally, these include server issues, inventory issues, etc. I always hated when this happened as it was usually because of some idiot in upper management.
However, even though the system was not "working" properly there should be no reason why the employees did not give you your item instead of making you wait for 30 minutes, as they could have simply given it to you(and got a carbon copy of your credit card) and released it from the inventory later on manually after they had fixed the problem. I have worked for CC for a while and had to do this on a number of occasions. I am a stocker there and actually handle the fetching of items when they are bought online.
