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Comment Re:Comcast is fine (Score 1) 286

... and when there's a service interruption? With Comcast's failure it's not about how much throughput you get/need... It's about how frequently things go wrong and how the company handles the situation. Troll or otherwise, I think this was still an important clarification. I cannot even tell you how frequently I have to say the words "let me talk to your manager" with this company's representatives.

Comment Re:Well deserved (Score 1) 286

Oh, AND, a sales rep called me to get me to update/upgrade my home internet service. The call went something like this: "Hi, we'd like to update your service to 16 megabytes down", says the sales lady. "MegaBYTES? Are you sure? Typically this is measured in MEGABITS. That's a difference of about a factor of eight, which is rather important to my decision", I say. "Um, well, I'm not sure. It just says "MG"", she says. "MG? As in Mike Golf?", I reply. "Yep, that's what it says here", she states. "Okay, well, that doesn't really help. Can you please find out whether this is megaBYTES, which is unlikely, or megaBITS. I'm surprised that you don't know this, or the difference between the two!", I exclaim. "I'll have to talk to my boss and get back to you.", she says in a defeated tone... "Okay, please do.", I say. 2 weeks later and still no call back... I am so surprised that this company can still exist. Why are they still making money? Moreover, when in the hell is Verizon going to get FIOS to Baltimore City????

Comment Well deserved (Score 5, Informative) 286

"We'll be there between 8-12, and we'll call you the day of the appointment. If you do not answer this phone call, the appointment will be canceled." - An automated message prior to a service visit from Comcast Yea, CANCELED! So, if I'm on the phone, in the bathroom, or otherwise incapable of answering this idiotic call in a 4-hour bracket, the service is canceled. This has happened to me before, months ago, and I yelled at several people about this to no avail. Today, we actually had a service call for work... answered the phone call, and even after waiting 4 hours, they're still not here. Comcast's only success is ABSOLUTE FAILURE. Someone please take this company away.

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