Oh, AND, a sales rep called me to get me to update/upgrade my home internet service. The call went something like this: "Hi, we'd like to update your service to 16 megabytes down", says the sales lady. "MegaBYTES? Are you sure? Typically this is measured in MEGABITS. That's a difference of about a factor of eight, which is rather important to my decision", I say. "Um, well, I'm not sure. It just says "MG"", she says. "MG? As in Mike Golf?", I reply. "Yep, that's what it says here", she states. "Okay, well, that doesn't really help. Can you please find out whether this is megaBYTES, which is unlikely, or megaBITS. I'm surprised that you don't know this, or the difference between the two!", I exclaim. "I'll have to talk to my boss and get back to you.", she says in a defeated tone... "Okay, please do.", I say. 2 weeks later and still no call back... I am so surprised that this company can still exist. Why are they still making money? Moreover, when in the hell is Verizon going to get FIOS to Baltimore City????