Comment Re:Yeah, I want a Sony Pony too (Score 1) 386
Yes I'm in Aus too, and what I want is some basic customer service. I have not received a single direct communication from Sony explaining that my data has been compromised and that my credit card data may of been exposed. I noticed that PSN went down without any explanation, thats fine, but it was days later that I had to read on news websites that PSN had been hacked, and days later still that I could potentially be at risk, still with not a single official notification from Sony.
Sure they put up notices on their website and their blog, but well I just don't bother reading them because I get weekly 'Whats new on PSN' emails from them that have the same stuff. Except that the weekly emails stopped, I guess their email servers were on the PSN as well... They don't seem to get what good customer service is. But as I cancelled my Credit Card, I made a point for my CC provider to record that it was Sony's PSN hack that was the cause for my cancellation and re-issuing of the card.
Sure they put up notices on their website and their blog, but well I just don't bother reading them because I get weekly 'Whats new on PSN' emails from them that have the same stuff. Except that the weekly emails stopped, I guess their email servers were on the PSN as well... They don't seem to get what good customer service is. But as I cancelled my Credit Card, I made a point for my CC provider to record that it was Sony's PSN hack that was the cause for my cancellation and re-issuing of the card.