Comment Re:Start a company selling support. (Score 1) 253
Although most of us only have experience with open source and consumer products, and the support forums that come with them, the OP is most annoyed with niche proprietary software tool vendors:
it's completely unacceptable when dealing with proprietary design tool vendors that are charging several thousand dollars for software licenses for tools that are the only option if a customer doesn't want to drop an order of magnitude more money to go with 3rd party tools (e.g., Synopsys)
For these tools, your employer usually pays tens of thousands of dollars for support contracts, which are meant to include direct support from engineers. It's unlikely that any third party will have the ability to provide support for such products, because:
1. You need access to source code and the ability to make changes and release patches.
2. The tools are so niche that you won't be able to find people who know enough about the software to provide support.
3. Even if you could, you need licenses to reproduce the issues that your customers are reporting to you. The cost of licenses for things like Verilog synthesizers from Synopsys (which are not cheap!) would need to be passed on to your customers.