I already figured out the "college industrial complex" long before the term was even coined. The overcrowded classrooms, lack of sufficient parking, ridiculously overpriced textbooks, and all other factors made it blatantly obvious. But what really made me lose my temper was the university's refusal to acknowledge and do anything about its broken online testing system. I was taking classes that required students to complete quizzes, tests, and final exams all via the college website. Almost everything was true/false and multiple-choice. We were permitted to see our quiz results when they were finished and which questions we got right and wrong, and also view our submitted answers. As the semester went by, I realized that their testing system was literally changing the answers that I had selected to wrong answers! Whats more, it was also counting correct answers as incorrect! Nearly every quiz I had taken had been brought down from a A to a B, a B to a C, and in one case an A to a D. Clearly their testing system didn't work correctly, and keep in mind this is the same system that we took our tests and final exams on, which usually counted towards 60% of our final average. For the tests and final exams, we were NOT permitted to see our submitted answers and NOT permitted to see which questions were counted as correct and incorrect. So I complained to all the respective departments and faculty, the dean, and they all just gave me the run around! Nobody wanted to make any attempt to fix the problem or even acknowledge that their system was broken. They were just going to keep on using it. I was furious. And then it occurred to me that by lowering everyone's test scores, they fail more students, who in turn will have spend more money re-taking the classes making second attempts to move closer to their goal of graduating. It even screwed people who could have otherwise made the deans list. When I think of all the thousands of students who poured their time and money into attending that university only to get ripped off systematically I was almost ready to file a lawsuit. But I was a poor broke powerless college student who really couldn't do much of anything to put a stop to it. I eventually graduated, but I've never gone back. Lived and learned.