I often get reply and explanation from US sysadmins when I complain while I get typical bot-net or hijacked machines port-scanning traffic, rarely do I get replies from China. Is it because China sysadmins are all hackers or because their organization is less professional and that are just less competent and get overflodded with complain reports ?
Just wondering...
They don't read English and/or have difficulties writing a reply in English, and everything you can expect to get from a machine translator would be gibberish. Even if you write the letter in completely correct Chinese they still won't care, unless you are his superior and he must obey your commands - this is the typical attitude among many Chinese sysadmins.
Many people are unenthusiastic about their work.