Also a "long time IT professional" (as well as electronics engineer and manufacturer).
People like to beat on Apple pretty hard, because it's the cool geeky thing to do, but in spite of all that, overall I find their gear to be of better quality than PCs and Androids ( to be fair, I'm talking macbook and iPhones ). Yes, I know full well about how "one little drop of liquid on a part will kill a macbook", same is true of all devices. It serves the narrative nicely for the likes of Rossmann to highlight such events, as if they were unique to Apple (it's not, plenty of PCs serviced with a single drop of liquid causing the whole machine to die).
Are they expensive, with a significantly higher margin, yes, hell yes! That said, I have converted over to using their gear over the last couple of years ( which provides me endless amusement to taunt Louis Rossmann with ). Specifically their 2012~2015 era stuff was excellent, sadly their 2016~2018 stuff dropped the ball -- however, quality wise, they're still physically good devices in general.
I do agree with the OP in that Apples main drive does seem to be to make the computer/phone a generic item and keep your data in the cloud; their constantly progressive lock down leaves less areas of viable repair.