Submission + - Network Solutions new sleazy tactic?
The transfer process for most TLDs requires that you get an Unlock Code (aka EPP Transfer Key) from the current registrar, have the current registrar disable the Transfer Lock, and you must make sure your e-mail address is valid for the WHOIS Administrative Contact for the domain (so that the approval e-mails can be received and reacted upon).
Having done all that, including updating the e-mail address, I submitted the transfers. Imagine my surprise when Network Solutions sent the following e-mail to both of my friends:
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Dear Network Solutions® Customer,
We were unable to process the request to transfer (domain name removed for privacy) to another domain name service provider.
Specifically, the domain name registration was not eligible for transfer because:
The domain cannot be transferred to another registrar for a period of 60 days following a change in Primary Contact or WHOIS Admin Contact.
If you have any questions, please contact Customer Service at registrar@networksolutions..com.
Network Solutions is committed to delivering high quality services to meet your online needs. We hope to continue to serve you in the future.
Sincerely,
Network Solutions® Customer Support
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Yes, they denied the transfer, and will continue to deny the transfer for another 60 days, because the Administrative Contact e-mail address was changed. What, can they do this? I checked the ICANN site, and found the following:
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http://www.icann.org/transfers/dnholder-faq-03nov
A registrar may legitimately deny a transfer request in certain limited circumstances, as follows:
* Evidence of fraud
* Uniform Domain-Name Dispute Resolution Policy (UDRP) action
* Court order
* Reasonable dispute over the identity of the person authorizing the transfer
* Domain name is on hold due to payment owed for a previous registration period
* Express written objection from the domain name holder
* Domain name is in Lock status (Registrars must provide a readily accessible and reasonable means for name holders to remove the lock status. Contact your registrar for assistance.)
* Domain name is within 60 days of initial registration
* Domain name is within 60 days of a previous transfer
Registrars are required to specify a reason when denying a transfer request. Contact either the current registrar or the registrar you wish to transfer to for assistance.
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As you can see, there is nothing here that would allow Network Solutions to deny a transfer, based solely on the customer editing their WHOIS contact details.
I opened up a ticket with Network Solutions to ask about this new tactic. They responded with "Due to the nature of your inquiry, we have escalated the issue to the Executive Team for further review and immediate attention. For your reference, the Service Request number for this inquiry is (snip). An Executive Specialist will be contacting you in 1 business day to help address and resolve the issue."
After one business day, no response. I asked again for assistance. They responded with "Regarding your inquiry, we sincerely apologize for any inconvenience. Please be advised that your issue is still being processed for resolution. It has been assigned the Service Request # (snip — same number as before). As soon as it is, you will be contacted at the soonest possible time to update you on any further developments. Your continued patience is highly appreciated. "
So, now they are not committing to any type of response. It's been 2.5 business days so far.
eNom has been no help either. They say they are investigating and will let me know if they find anything out.
I also contacted ICANN (via transfer-questions@icann.org), and after 2 business days I have not even received a courtesy reply.
I guess Network Solutions has succeeded in holding these domain names hostage for the next two months.