This is my response, I just sent this back to the CEO.
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I am understandably upset by this particular turn of events, since the terms that I signed up for stated that this service would be available for "as long as we exist" http://web.archive.org/web/20060203030930/http://www.textdrive.com/mixedgrill. That's pretty cut and dried as far as I'm concerned.
I'm not usually someone to make waves, but is my single little shared server with 2-3 domains pointed to it (that receive a few hundred hits a month) really impacting your bottom line enough to justify breaching the deal that we agreed to way back in the beginning?? If anything it costs you significantly less to maintain that service for my one account now than it did in 2006.
The goodwill that offers like the Mixed Grill and your excellent service and customer support have earned you have been reciprocated by me (and other Mixed Grill customers) over the years in the glowing reviews that we have given you, increasing your customer base. If the other Mixed Grill users have been anything like me, they have recommended you to friends, coworkers, and business associates. They have probably enjoyed watching your company become the leading company to use Solaris and OpenSolaris technologies and they have probably been in awe of your advances with ZFS (as Strongspace), zones (with Shared Accelerators and now SmartOS), and they have been your biggest fans. I will bet that you have made a lot more money off of the Mixed Grill users than we have cost you. If the experience of Oracle with OpenSolaris has taught you anything, keeping the goodwill of your long-term fans and supporters is the most important resource that you have. Oracle learned the hard way that alienating your die-hard fans for short-term profit will probably hurt you in the long run.
I urge you to rethink this decision, and approach the original Mixed Grill customers as fans and supporters, and let us keep our little Shared Accelerators, or just migrate us to SmartOS instances without charge and let us continue to enjoy the great service that you are known for, all under the spirit of the original agreement.
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