I was hit on the passenger side by an elderly fellow who claimed at the time of the accident he hit the wrong pedal and went through a stop sign. It happens
Not long after, he tried to blame it on me. His insurance people came out, took a look at the car, took a look at the photos I'd taken after the incident, and I never heard about it again.
I tried REALLY hard to find a good way to contact ubi about silent hunter. I LOVE the silent hunter series, and I was ready and willing to buy it, but not with this DRM. I have every previous version of the game, all paid for. Silent Hunter 3 is the best, a brilliant, fun game that I've probably put several hundred hours into (a lot for me).
Anyway, I failed. The support email I found for them bounces. The people on the phone don't care. They are lost at sea.
My last attempt was emailing jaime.cottini@ubisoft.com, apparently someone who does PR. I figure this is a PR issue, or would be, if they cared what we thought. The full message follows. It was sent on March 23rd, 2010, and as yet I've received no response.
--
Hello Jaime, I hope this finds you well,
Yes, this is misdirected, although I'd paint it as a "public relations" issue. The further I go here, the more I come to the conclusion that ubisoft is terribly out of touch with their long standing customers and will only become more so with this path. I've been trying to get this message through... a message from someone who sees a good enjoyable game that is being stuck behind a wall, for over a month now. I've emailed (and had the mail rejected, from addresses I found on ubi's various sites) repeatedly. This morning, I tried again, with the same results. So I'm appealing to you, as one of the only addresses I can find and hoping this one doesn't bounce, to read this, and see what I have to say.
If you scroll down, you can see the initial email and my initial thoughts, as of this morning. This isn't terribly different from the message I've been trying to send for the last month (or more). But in trying to do so, I've come across what I see as a deeper issue... a complete lack of attention to what the paying customer actually wants.
No customer wants to require an internet connection to play a game. No customer wants to spend many hours trying to figure out how to relay their desires. It seems clear to me that ubi has lost sight of the customer, and no longer really cares about what they want. There are not many publishers left who I can feel comfortable buying from with DRM restrictions and attitudes like this. Maybe ubi can turn around, and maybe ubi can even turn the tide and set an example, to their own benefit , of what is possible.
I will wait and see. While I do not expect a response, I nevertheless would appreciate one.
--
Crazee Edeee, his prices are INSANE!!!