Still not the point: the point is, the issue here was copyright. Throwing-in sleights and attacks based on something else, ridiculous. Then protesting that it's being narrow? hah. And it isn't being black-and-white, it is being "correct", meaning precise, honest, to-the-point. If you wanted to make it something else you might say, "on another issue, these people..." but otherwise I simply won't appreciate what you're saying by saying and not saying. That kind of allusive dishonest (intended or not--context does matter) should be called-out every time.
The unfortunate truth is, the businesses serving the general that survive are typically those who DON'T care--they keep their problems separate from customers' to a great degree. In niches and technical services there are exceptions. But you don't see Google putting-up easy means to contact them very directly, not anyone that matters--and the unspoken 'secret' is that proficient people don't use gmail anyway, they go with AOL, Comcast, or CenturyLink e-mail services...and all of those [quite unacceptable] companies actually take huge losses supporting crap that really aren't their issues: to the point that to survive you either turn-off empathy and keep it a very distant professionalism, or your quite (I know this first-hand). I'm talking the fact that...tens of thousands of the idiots call screaming that they're not paying for what they can't use (because their computer is broken) or they demand the company sends someone to install everything they have for free (because though using DSL they removed their own phone jacks while re-doing the basement) or their iShit isn't working (which constantly have problems connecting properly because the networking software is improperly done) or [I won't accept that last agent's explanation that my computer is broken, it's been working 6 years!!!!] and more...
All of those are just examples from my last hour handling such people last night: they're not even very important in the light of the fact that simple support of what you actually are either responsible for because it's your stuff or because you've agreed to do it usually means dealing with someone whose verbal and technical ability is about on par with an advance form of dementia. Now magnify this over millions and then ponder why (a) large companies would be i. secretive ii. defenive iii. lobby to-death in their advantage (when politicians will gladly come tear them apart for being tze 'evilz') (b) selectively empathetic (c) push costs and quality down as much as possible while raising prices (d) etc. They can't keep-up the contact with these idiots--it's only getting worse with the downward spiral of Amerika obsessing over its [bad] food and [bad] "entertainment" rather than working to understand real things and doing real work.
Castigating someone who is whining on behalf of those who have little to no intelligence on such topics is therefore not a good way to stifle intelligent discussion, but a good way to point-out the bullshit that passes for intelligence. And the point is: if you want big-budget info/enter-tainment for nuthin', oh well. If you feel like you deserve a service that someone else refuses, it's probably not discrimination, it's probably not even about you at all (nobody is thinking of entering eastern Europe any time soon in a big way, haven't been and especially now really really aren't: thanks Eur-asian progressivism! The latter really being, by the way, the self-describing term used by those movements that gave us the darling gems stretching from Russia's western borders to the pacific, and down through to the Indian ocean.) If you want it...build it yourself. Take the risks (it may be a colossal failure and you may not get your life back but at least you can exchange former dreams for future respect for trying), don't demand it from somebody else--you could go to convince them or their shareholders, however.