Comment Re:helpdesk india or helpdesk must use script fail (Score 3, Informative) 239
Dude, you're Australian. You're lucky to have some pretty strong consumer protection law on the books.
According to my Aussie friend if you have a problem with Telstra, or any other Aussie telecoms company, you contact the Telecommunications Industry Ombudsman and your problem will almost always get sorted quickly. He's had to call them when Telstra have dragged their feet fixing his Internet connection. After he complained to the Ombudsman, Telstra were calling HIM back and apologising, and had a team out in his neighbourhood fixing the problem the next day.