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Comment Re:Did he read the contract? Ever? (Score 1) 10

So asking asking technically/legally competent people for their opinion is an offence now?

I had no involvement with this at all bar posting this after hearing what happened from my friend, and thinking he'd been very poorly dealt with. The fact it was Applecare was essentially incidental, it could have been anywhere and I would still have questioned it, but I did actually expect to hear of better handling of a customer from them.

  I have no direct access to anyone else that may have dealt with them under remotely similar circumstances other than asking the internet.
If this was an attempt at a smear campaign I would be posting elsewhere as well.

In some ways I found how he'd been treated similar to the (illegal) practice of garages fixing things and charging for them the customer hadn't actually approved yet that used to be quite common. He was held over a barrel with a situation he didn't understand his legal standing on, and had no way at the time to find out what his rights actually were.

Comment Re:Did he read the contract? Ever? (Score 1) 10

I'm aware of what such a contract likely states in that regard, I was after opinions as I thought how they handled it was poor.

(I have also worked in some shops when I was much younger that treated customers the same way but there were no signed papers when machines changed hands, so I thought it would be interesting to discuss generally)

Comment Re:Did he read the contract? Ever? (Score 1) 10

The contract signed a year ago? most average people would at best scan over it, and certainly shouldn't be expected to remember it that long after.

And as stated "At no point previously had they warned him they would not return his disk, or his data, though when he had asked about his old drive on the phone before travelling he was told the disk would not be destroyed until after the customer had picked up their machine, implying he had an option to NOT have it destroyed."

Apple

Submission + - Ask Slashdot: Applecare drive data policies? 10

yakumo.unr writes: Applecare (UK) took my friend's Powerbook in for servicing as his hard drive was being faulty, and incredibly slow, but was still accessible.

They swapped the drive out over three days, and once he travelled for an hour to pick it up, on asking about his old drive as it had his degree work on it he was told

'you can have your faulty hard drive back OR the fixed one, we can't let you have both'
It was also claimed they now couldn't get the data back off the old one.

At no point previously had they warned him they would not return his disk, or his data, though when he had asked about his old drive on the phone before travelling he was told the disk would not be destroyed until after the customer had picked up their machine, implying he had an option to NOT have it destroyed.

Certainly if policy is to destroy it why was he not allowed to do so himself!?

  I've certainly heard of many cases of less ethical employees saying this is far too often just to make the customer drop it and go, less work than finding the drive in question let alone going through the data recovery options available to the customer unless the customer made a real fuss.

I basically feel his data was held to ransom over a working machine, and I have been unable to find out about their drive destruction policies so also fear over the security of his lost data.

How do people feel about this? (other than the obvious 'he should have backed up everything!!', a lot of his data is on Dropbox, but he found not everything was).

What is his legal position over attempting to get his old drive back to recover or destroy himself?

Comment Only real perfomance test was the ESR Mouse Score (Score 5, Informative) 283

There has still never been a better mouse performance review than the ESR Mouse Score.

http://www.esreality.com/?a=post&id=1265679

results comparisons : http://www.esreality.com/?a=longpost&id=1265679&page=21

He later reviewed the original Razer Deathadder and ran it through the same tests here :

http://www.esreality.com/index.php?a=longpost&id=1300293&page=4

But sadly I'm not aware of him doing any later tests, I would really love to see him do an ESR MouseScore 2011

Comment Re:The more it copies Chrome, the less reason to u (Score 2) 537

There is a reasonable bit more to NoScript than simply javascript yes/no per domain.

java, flash, silverlight, can be blocked
audio/video, iframe, frame, font-face tags can be blocked
then there is clickjacking prevention and the Application Boundaries Enforcer

(Though some may not be necessary on Chrome I admit I don't know the ins and outs of it's in build security features)

Comment great except for optimus atm (Score 1) 537

I like FF4 a lot but I can't use it as my main browser until fullscreen Youtube videos work properly with acceleration on an Nvidia Optimus system on win7 x64. In ff4 nightly builds (minefield) at the moment they just show up black, in 3.6.13 they are fine (though the OSDs flicker)

I've tried the flash 10.2 beta and that is worse, it crashes the 32bit builds when going fullscreen with Youtube and they then refuse to be terminated even by task manager :(

The 64bit ff4 does the same with the flash square x64 beta, but that does at least terminate.

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