Comment Re:Did he read the contract? Ever? (Score 1) 10
So asking asking technically/legally competent people for their opinion is an offence now?
I had no involvement with this at all bar posting this after hearing what happened from my friend, and thinking he'd been very poorly dealt with. The fact it was Applecare was essentially incidental, it could have been anywhere and I would still have questioned it, but I did actually expect to hear of better handling of a customer from them.
I have no direct access to anyone else that may have dealt with them under remotely similar circumstances other than asking the internet.
If this was an attempt at a smear campaign I would be posting elsewhere as well.
In some ways I found how he'd been treated similar to the (illegal) practice of garages fixing things and charging for them the customer hadn't actually approved yet that used to be quite common. He was held over a barrel with a situation he didn't understand his legal standing on, and had no way at the time to find out what his rights actually were.