I work in a french college, and a two co-workers (who had ordered more than a hundred of those faulty PCs) had a hard time convincing their bosses that it was Dell's fault when the desktops suddenly started to go down one after the other. The common reaction was along the lines of "well if ALL of these computers were at fault, obviously there would be some media coverage about it". Also, there's no such thing as "class action lawsuit" here in France so the college would have had to build its own legal case, which was not an option against such a company. There was immediate need to replace the broken desktops, but Dell also delivered broken motherboards as a replacement.
Kudos to the Dell commercials / techs, which were, then, VERY effective defending the "uncertainty" line depicted by TFA.