Comment Wrong Issue being addressed here... (Score 1) 841
One issue is whether Apple did the right thing or the wrong thing in modifying its software. One can have differing views, interpretations of what Apple should and should not support. I can certainly see why Apple would not want non-Apple iPods masquerading as such, especially if they have published an API that allows non-Apple devices to maintain pretty much the same functionality as an iPod in iTunes.
No, the bigger issue is that Palm has neglected the desktop, handheld, and smartphone aspects of its products for so long that folk have been abandoning their hardware in droves. So Palm finally brings out a shiny new smartphone OS that may work as advertised. Yet, Palm actually had to adopt windows CE on some of its devices because the Palm OS was such a hopelessly decrepit pile of yesterdays junk. While I think the hardware and software of the Pre is interesting, it's more of the too little too late, IMO. It's next best competitor (Android) has a lead start, no lock-in at the hardware level, and many other advantages. Multi-tasking by itself is not reason enough to jump to a new hardware platform, especially if you limit yourself to Sprint, a has-been phone network.
Recognize that what Apple has done is to create a "seamless experience" from connecting the device to calenders, etc. being synced up and ready to go. Palm dropped the ball by concentrating solely on integrating with iTunes instead of bringing out a similarly "revolutionary" desktop application to complement it's many Pre functionalities. By allowing another vendor to dictate the terms under which its device can be interfaced, Palm has capitulated the desktop side of the business and by extension a prime means of differentiating its product from those of Apple.
I still can't believe that Palm can't bring out a better, up-to-date version of its used-to-be-great Palm desktop application, for example that allows users a entourage-like (but hopefully better!) experience. By comparison, the Apple reliance on multiple apps to get the same job done (i.e. iCal, Addressbook, etc.) is inelegant not nearly as intuitive. There are plenty of ways to write better software and make better hardware than Apple. However, if you want your product to stand out, you better do a better job than Apple does at creating a "user experience" that is intuitive and which differentiates Apple products enough for folk to be willing to spend a premium buying them...
Nevermind bringing out a smartphone that actually runs on most of the worlds networks instead of having a 6 month exclusive with a CDMA-based carrier. Sometime at the end of this year the exclusive will end, Palm will release a GSM-based Pre and I doubt anything much will happen. If Palm had actually focused on bringing out innovative phones and desktop applications in the last 5 years, perhaps they wouldn't be playing 4th fiddle to Apple, Rim, Windows, and Android. A pity, considering what an innovative company Palm appeared to be at one point.