Comment Re:Air gap the damned networks.... (Score 1) 40
This adds a number of significant additional risks:
It adds a delay.
It adds the risk that the human will mix records, or will fail to do the job without reporting back.
It generates confidential waste that needs to be managed.
I work a specialist hospital, which gets patients from over a wide region, including neighbouring states. The normal way of transferring X-ray/MRI/CT records is by file transfer from one hospital's server to the other. However, for hospitals which are not common "feeders", which haven't gone to the expense of setting up the particular VPN connections required to connect into our site, a different approach was required.
So, when a patient is transferred to have their brain haemorrhage removed, the scanning hospital must first prepare a CD (using a proprietary encryption tool, to meet local regulations regarding confidentiality - a standard encryption format (including public key encryption to simplify key management) for medical image files has finally been introduced in the 2013 update to the specification, but is useless due to zero support in existing devices, and a typical device replacement period of 8-15 years), the CD has to be labelled, sent with the patient, taken to an admin office, the password has to be obtained by phone call, the proprietary encryption decrypted, the clear files burned to a new CD, and the clear CD loaded into the server (which has a specification conforming medical device is not permitted to load files except from a specification-conforming medium - i.e. an unencrypted CD or single layer DVD-R (with the files recorded in clear in a specific directory structure).
This adds substantial time, and frequently goes wrong. I've had blank (unrecorded CDs) sent with patients; CDs for the wrong patient; CDs labelled correcly, but with some other patient's images on; Some where the password has been lost, and a new disc has to be burned and couriered over; I've had episodes where the technologist on a 3 am, doesn't know how to burn a CD, or doesn't know how to the work the new proprietary encryption package that they're now seeing for the first time; we've had problems with permissions, where the technologist on-call cannot burn a clear CD, because their group policy has blocked CD burning under their user profile, etc. I'm aware of a number of cases, where patient's have gone for emergency brain surgery, where the only scan the surgeon has to guide the surgery, is a photo of a computer monitor taken with a cameraphone and sent by MMS (let's not even start on the privacy aspects of that).
Of course, with care, this procedure work, and we use it during network downtime (planned and unplanned). Similarly, we have backup plans when out CT scanner can't connect to the regional patient registry to verify identities, etc. However, in audits of data quality problems and data mix-up incidents, pretty much 100% can be traced to the use of a manual intervention.