Submission + - ISP Employees Fail at Basic Network Literacy
fieldstone writes: "I'm a freelance tech support guy, so I talk to Verizon and Comcast frequently on my client's behalf, normally for password resets or speed changes. Today I also spoke with someone at Clear for the first time. Here's what disturbed me:
At all three companies, the employees quoted me speeds in "megabytes". When I tried to explain that it should really be "megabits", and that a megabyte is 8 times larger than a megabit, a few of these reps even tried to convince me I was misinformed. These employees are engaging in false advertising, and most if not all are completely unaware of it.
How should I, as a computer-literate and informed citizen, try to address this grievous failure of employee education? A letter to the head of customer service for each company? An FCC or FTC complaint on false advertising grounds? Both? Neither? I know I need to do something, but I'm honestly not sure what it should be."
At all three companies, the employees quoted me speeds in "megabytes". When I tried to explain that it should really be "megabits", and that a megabyte is 8 times larger than a megabit, a few of these reps even tried to convince me I was misinformed. These employees are engaging in false advertising, and most if not all are completely unaware of it.
How should I, as a computer-literate and informed citizen, try to address this grievous failure of employee education? A letter to the head of customer service for each company? An FCC or FTC complaint on false advertising grounds? Both? Neither? I know I need to do something, but I'm honestly not sure what it should be."
