Comment Example this weekend (Score 2) 161
This isn't a problem of "eating your own dogfood" . . . Its not enough to use your own product. (I think) the point of the article, is that you should observe UNexperienced users and how THEY utilize (or have difficulty utilizing) the product.
I encountered the same thing this weekend using a popular "drawing" type product . . . watching the videos on the Company site, or on Youtube, made it seem easy. When I tried it for myself . . . I couldn't draw lines in an color but BLACK for TWO HOURS. The "experienced" users . . . unwittingly skipped over many basics a newbie user . . . just doesn't know.
It should almost be a "interrogation room" "through the glass" observation. So the developer can't "train" and can only see the suffering the new user experiences while trying to "find" the features they need.
For the tool I was using . . . its ultra powerful (once you know it) but . . . even the simplest features are maddeningly difficult to initially find. Easy and Powerful once found, but tortuously difficult to find.
That's the kind of "observation" I believe the article spoke of.
I encountered the same thing this weekend using a popular "drawing" type product . . . watching the videos on the Company site, or on Youtube, made it seem easy. When I tried it for myself . . . I couldn't draw lines in an color but BLACK for TWO HOURS. The "experienced" users . . . unwittingly skipped over many basics a newbie user . . . just doesn't know.
It should almost be a "interrogation room" "through the glass" observation. So the developer can't "train" and can only see the suffering the new user experiences while trying to "find" the features they need.
For the tool I was using . . . its ultra powerful (once you know it) but . . . even the simplest features are maddeningly difficult to initially find. Easy and Powerful once found, but tortuously difficult to find.
That's the kind of "observation" I believe the article spoke of.