Become a fan of Slashdot on Facebook

 



Forgot your password?
typodupeerror
×

Comment Re:I did this (Score 1) 725

Lets look at that quote again shall we?

I used my iPhone and the Red Laser app to scan all the toys my kids wanted. It shows all the prices for the stores around me, as well as online.

(emphasis mine)

If you can't wrap your head around the fact that any person who has already set foot in your store is a potential sale, you'd make a terrible salesperson. Checking prices is not a guarantee that the customer is going to shop somewhere else. If your prices are even in the same ballpark, there is a decent chance they'll pick up the item *now* because they are already there, and it is convenient. If the staff was pleasant, that is another point in their favor.

The entire issue here is that some sales geek at Toys'r'us made an *assumption* that someone checking prices on their phone will definitely not make any purchases while they are in the store. By making that assumption, they probably swayed that customer away from making any purchases, and in fact, they have now generated negative word of mouth. Harassing shoppers is a pretty terrible way to move product. I work for one of those "big" B&M stores, and if I saw a sales associate harassing a customer for checking prices on their phone, they'd be in the office for a quick refresher on the benefits of friendliness.

Frankly, taking your money to another business, be it online or another retailer, is never unethical. No one has any obligation to keep a store in business just because they happened to walk in and take up their floorspace for a few minutes. The store is responsible for their own survival, and part of that is balancing operating costs against actual sales. Plenty of retailers are surviving just fine in the face of online (and mail-order before that) competition so far, the ability to check prices real-time instead of ahead of time is *not* going to push a currently profitable retailer over the edge now. Smart retailers are looking for ways to utilize their customer's smart phones, instead of waving their hands in panic that now they can get real-time pricing data.

Comment Re:I did this (Score 4, Insightful) 725

Look, people shop around, they did before the internet, and they did before mobile phones. There is nothing any retailer can do to stop this.

Being grumpy at a customer for using the tools at their disposal to shop around more efficiently is simply driving that customer away. Treating your customer with respect, on the other hand, *might* make you a sale even if your prices aren't the absolute lowest.

A sales person calling over a supervisor to bother a guest in their store for price shopping is extremely disrespectful. You call over a manager for suspicious activities, or clear violations of posted store polices (non-service pets, inappropriate clothing) NOT because you are worried the customer might find out you don't have the lowest price and go shop elsewhere. They might have passed on a product at your store due to price, but now they almost certainly will because you harassed them. How is that a win for your store?

Comment Re:Super (Score 1) 754

Really, the light was missing and I didn't notice?

S5.1.1.27 (a) Except as provided in paragraph (b) of this section, each passenger car manufactured on or after September 1, 1985, and each multipurpose passenger vehicle, truck, and bus, whose overall width is less than 80 inches, whose GVWR is 10,000 pounds or less, manufactured on or after September 1, 1993, shall be equipped with a high-mounted stop lamp

It was a light truck, not a passenger car.

The point, of course, is that I never had to retrofit a center brake light.

Comment Re:Please think of the children! (Score 1) 754

Even if this passes, there is no way it will prevent all accidents while reversing.

How many of those 292 deaths are caused by inadequate safety features, and how many are caused by pure carelessness? If you're reversing fast enough to KILL SOMEONE you probably need to slow down and pay attention.

Comment Re:Just Days After.... (Score 1) 676

Just to be clear, I'm not really complaining about "synergy" here. Synergy is indeed the correct concept in this case, regardless of its overuse in the business world. I'm complaining about the awkward inversion of "creates synergy," which is a pretty classic example of a feel good corporate buzz-phrase. You wouldn't say that automating manufacturing processes "creates un-jobs" - but he chose to say "creates dis-synergy," rather than something more concise and accurate like "destroys synergy."

Comment Re:Asians (Score 1) 299

Now as for Korean history, why would people in other countries be taught about that? You probably know nothing of British, Irish or Icelandic history either, no reason for you to know either. Even in the UK for example there is limited teaching of British history and the bad bits are hardly mentioned.

I don't know, I recall covering some European history when I was in (American) high school. Primarily French and English history and how it relates to the formation of modern politics in the US.

Zero coverage of Korean history though, that much is true.

Slashdot Top Deals

"Given the choice between accomplishing something and just lying around, I'd rather lie around. No contest." -- Eric Clapton

Working...