Comment OTA vs. technician mediated... (Score 1) 157
Let's ignore (for now) how (US) laws make the major automobile manufacturers dependent on their dealer networks to sell cars (etc.) - and the dealers are dependent on their service bays to stay in business. Consider only the operational aspects of how software updates are applied to cars - which is a VERY manual process with technicians and experts trained in ways to communicate with each other, and with (typically) a several day window in which the update(s) can be applied while the owner finds alternate transportation.
The existing process is (relatively) forgiving, since a technician has documentation, experience, and additional technical support to call for help. The customer is already inconvenienced, so adding a few hours (or even days) to the update process while problems are worked out is (barely) tolerable. Moreover, two cars of the same model (and trim) but manufactured a few weeks or months apart may have different controllers - something that the technician could verify, but the owner might not.
I suspect that software updates for most major automobile manufacturers is more like the state of firmware, driver, and OS updates was for Windows back in the 1990s.
Changing this will take time.