Submission + - Customer support's newest servicing tool
Robert Smith writes: "Increasingly, consulting firms, training organizations and helpdesk-support companies are eliminating conventional methods of outsourcing and leaning on the newest trend in customer support: remote desktop sharing.
Remote desktop sharing is revolutionary because-with the help of software-it allows companies to "insource" using existing employees. Companies can connect to a customer's desktop, control it remotely, and then assist a customer at their PC without complicated router configurations or changes to the computer. The need to spend hours on the phone with problematic users is eliminated; with this unique method, staff members show customers exactly how a problem is resolved.
What's more, the companies driving this revolutionary movement are small, Internet-based shops focused solely on customer-profitably and ease-of-use.
For example, Techinline, a progressive, fast-growing company out of the United Kingdom, is the first desktop-sharing business to develop a program centered on accessibility. They released the newest version of their time-tested software this month.
"We are continually improving performance and working diligently to provide a new level of customer support for our clients. With our product; specifically, with this newest version, you're able to use existing employees to accomplish a better result than an offshore call center, or personal visit would," said Slav Tataurov, Techinline CEO.
Techinline is setting additional trends in customer support — ones that go beyond operational methods. Continually working to give customers the upper hand in the (highly competitive) helpdesk support arena, Techinline's newest software release boosts performance and increases ease-of-use. What's more, Techinline also offers a variety of pricing plan options that cater to businesses of all sizes.
"With the recent release of Techinline Remote Desktop 1.1.3, short latency eliminates any delay between the customer's action and the support expert's reaction. Also, we now offer a pay-per-use option, since we know that many of our clients are smaller companies with simpler needs." Tataurov said.
Techinline Ltd. (www.techinline.com) is a team of information technology professionals on the cutting-edge of customer service development. Since 2006, Techinline has provided next-generation online remote access service geared toward eliminating telephone or in-person support."
Remote desktop sharing is revolutionary because-with the help of software-it allows companies to "insource" using existing employees. Companies can connect to a customer's desktop, control it remotely, and then assist a customer at their PC without complicated router configurations or changes to the computer. The need to spend hours on the phone with problematic users is eliminated; with this unique method, staff members show customers exactly how a problem is resolved.
What's more, the companies driving this revolutionary movement are small, Internet-based shops focused solely on customer-profitably and ease-of-use.
For example, Techinline, a progressive, fast-growing company out of the United Kingdom, is the first desktop-sharing business to develop a program centered on accessibility. They released the newest version of their time-tested software this month.
"We are continually improving performance and working diligently to provide a new level of customer support for our clients. With our product; specifically, with this newest version, you're able to use existing employees to accomplish a better result than an offshore call center, or personal visit would," said Slav Tataurov, Techinline CEO.
Techinline is setting additional trends in customer support — ones that go beyond operational methods. Continually working to give customers the upper hand in the (highly competitive) helpdesk support arena, Techinline's newest software release boosts performance and increases ease-of-use. What's more, Techinline also offers a variety of pricing plan options that cater to businesses of all sizes.
"With the recent release of Techinline Remote Desktop 1.1.3, short latency eliminates any delay between the customer's action and the support expert's reaction. Also, we now offer a pay-per-use option, since we know that many of our clients are smaller companies with simpler needs." Tataurov said.
Techinline Ltd. (www.techinline.com) is a team of information technology professionals on the cutting-edge of customer service development. Since 2006, Techinline has provided next-generation online remote access service geared toward eliminating telephone or in-person support."
