I had the same experience! Them idiots sent me 2 boxes to return 4 items, with 1 shipping label.. Asked them many times to send me labels and boxes, but they said they couldn't. Many harassing calls saying I owed them money. Finally someone called me asking me why I hadn't returned the equipment and managed to get me what I needed. Almost. One shipping label short, but I shoved everything in 1 box and was done with it.