On one specific day, we have to pay a worker for 13 hours while hes on a 12 hour shift and not count the extra hour as overtime and on another specific day, we need to pay for 11 hours and still count the 12 hour shift fully filled.
That's a very interesting point there about overtime. Why would the 13th hour not be classed as overtime? The person is working one hour longer than they would otherwise. Cost of doing business during the night that falls between a Saturday and a Sunday when the clocks go back. And when the clocks go forward, the shift is 11 hours, and that's it. You don't pay the worker for 12 hours. Don't like it this way? Set schedules based on Standard Time, so workers have to come in an hour "earlier" or "later", depending one which way the clocks go.
I wonder what the regulators would have to say about this.
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