Oh, yes. It's all about helping the users get their job done. Let's take a trip through my midsized companies summary of just this months "this phrase 'business need' does not mean what you think it means", edited for clarity of intent. Thank the gods our management know the difference between "facilitating business" and "feckless idiots who are endangering the company".
U: "I need iTunes on my work PC"
IT: "Why would you even *want* to do this. Bring in your iPod."
U: "Full disk encryption is a pain in the ass, what with the second password. Please turn it off on my laptop."
IT: "You carry vast amounts of sensitive employee data on your laptop. And there's no second password. It's just the screen you enter your single password looks different."
U: "So?"
IT: "You've lost your laptop twice in the last 3 years. You leave it in your back seat. Even though we've told you not to."
U: "So?"
U: "I don't like X (the very expensive, very capable software package the whole rest of the team agreed to use, and be trained on at additional great cost). I used Y at my last job and I want to use that. I want you buy it. And I'll probably need some additional training."
IT: Checking records, user missed most of the training on X.
U: "I want to use KTBICS (known to be insecure cloud service) to share files amongst my team"
IT: "You're a finance group. Handling SOX related data. And we already have a corporate approved, secure service that does exactly the same thing."
U: "Well, we're already using the non-commercial free version of KTBICS to share the same data, so we don't see what the problem is."
U: "I want you to install IIS, SQLserver and .NET on my desktop PC for testing."
IT: "We've built a sophisticated, secure dev/test environment to do exactly this."
U: "I forgot about that. But since I have to deliver this week I won't have time to finish the project if I have to learn how to use the approved platform. So just install everything on my machine. And I'll need the Internet to have access."
IT: (check records...user blew off training on the dev platform, which would have allowed them to spin up everything they needed in about 5 minutes).
IT: "Ummm....When is your due date, and what IP addresses need access?"
U: "It's due this Friday. I don't know what IP addresses need access, so just let everyone in.".
U: "I don't want to use X. X is made by Microsoft, and I have moral objections to using Microsoft products. I want to use open source package Y."
IT: "If you have a moral objection to using Microsoft, why did you take a job on a team developing .NET applications on Windows Server 2008R2 in C# using Visual Studio with a SQLServer backend? Something made clear as far back as the job ad you responded to?"