I was a manager at an ISP shop that unionized (I came in after the unionization effort), and I offer a hearty "hear, hear" to your comments, particularly the first paragraph. At that business in particular, it was largely because a general manager came in who expected the staff to, you know, *work*. They unionized to protect their right to be slackers. I was hired to deal with the slacker admin staff so the GM didn't have to. When the business started going under (not directly due to the unionization; bad business models tend to do that), it really hurt that I had to let the more junior admins go when they were the ones who actually worked.