Or if this other comment is true: "From what I hear, based on the StackExchange podcast, and the tweets that went out from SquareSpace and StackExchange during the whole idea is that Peer1 had a complete failure, and it was only due to the hard work of their customers (SE and SquareSpace) that the datacenter was able to remain operational. If your customers have to start carrying buckets of diesel up 17 flights of starirs, you, as a datacenter have failed. Peer1, left to their own devices would have just let the thing shutdown, and apparently head office wasn't aware of how bad things even were." then you better give your customers some free months of service for doing your job for you. Either way, figure out who kept it going and reward them handsomely or you suck!!!