Comment Re:Yes, totally (Score 1) 338
"Regardless, I think you would find it much easier to complain to a local city alderman and getting them to take your phone call rather than trying to get some member of congress to help you out because the assets are owned by the federal government."
I currently find it easier to call up TWC and complain. And if they don't respond, I call up ATT and order DSL again. And if they dont respond, I move over a cellular solution for a while. All are less than $50/mo. Even the various cellular options out there are decent in my area. I live in an area where I have a few options.
It took me 5 weeks, numerous requests via the city's web interface and numerous phone calls before I FINALLY got my missing greens trashcan replaced. A process they CLAIM takes 2-5 days. My tax dollars at work. I logged the time I spent doing this. Took over 7 hours of my time. I've never been on the phone with twc more than 20 mins to get something resolved or scheduled. Or ATT (before I jumped ship to cable). Or any other service I subscribe.