Every time I have a complaint against a company, I know my best recourse is to go elsewhere. Many people think/say this, but reality is that the convenience (or in most cases the lack of inconvenience) of staying with some company goes a looong way to keep us from putting our money where our mouth is. My BofA accounts are my oldest because I was a naive 16 year old boy who didn't know anything about banking, so I went with the most convenient. Many years have passed and I have multiple credit union accounts with most of my money. The problem is, these credit unions don't have very good ATM/physical locations, especially outside of where I live. For this reason I have kept my BofA account, because there is one everywhere.
FYI: Nobody, NOBODY should be using BofA savings/cd etc and thinking you're doing good with your money. They have the most abysmal APY of any bank I have ever seen. Get a credit union account, please. Their customer service is horrible, I have spent almost an hour on hold before. I have had problems with my debit card randomly being declined places, and magically working again (not a strip error or anything). I have had problems with their automatic shutoff protection flagging my accounts when I'm spending the exact same amounts of money at the exact same places I do every week, forcing me to call them and turn my accounts back on. They even bait-and-switched me on a credit card. They advertised some no maintenance fee card, I wanted a low limit card 'just in case', so I signed up for it. At the end of the year, I get charged a service fee on it. I called them up, asking why my no-fee card was charged one, and they said "details of the card can differ between the advertisement and the agreement you actually signed." So i check my the papers I signed, and sure enough, in the details there is a fee (which I skipped over because the advertisement for this exact card said otherwise, no stipulation) Shame on me for not being more careful, but a dirty trick regardless.
Even through all that I have kept my old accounts for the 'convenience'. Now with the debit card fees and this recent outage, I am done. It has taken a long time, but they have tried their best to completely drive me off. So I ask all of you, stop and REALLY think if shitty service (from any company!) is worth their 'convenience'. I think if more people realy started voting with their wallets, we would stop getting abused so much by large corporations. Just take your business elsewhere.