Comment Re:Let darwin decide? (Score 5, Insightful) 616
It puts you on the front line of seeing what decisions people are making and why. It's actually a very important perspective.
I am a developer for a company that sells products and provides in-house phone support. If you asked someone about my product and they piped up and then said at the end "I support this product", you might be tempted to say "Oh, you aren't a developer so you don't know what you're talking about." But the support dude has a better picture of some things than I do, because he's actually there, talking to customers directly, and part of my job is making sure I get that information from him. Because there's just no replacement for that sort of thing; the CEO is even further from customers than I am, my manager tries to keep on top of such things but still doesn't talk directly to customers as much as our support crew.
Of course, I have a better picture than the support dude does of some other things, too, but I'd be a moron if I discounted the support perspective because they're "below" me, or for some other dumb reason.
Running a game store may not qualify you to discuss video game company strategy, and actually Gord tries to sometimes IIRC and at that point I believe he oversteps a bit. But it's the best qualification there is for having a firm grasp on what people are looking for and how people buy, and you ignore that at your own peril... well, "your own peril" if you're a video game company, anyhow, you're probably not in any peril.
You can get this by being an employee too, but A: he did it for a very long time and B: being the business owner and being very, very directly affected by the issues will have a stronger focus on the issues than "somebody who works at Gamestop over Christmas" would.