Comment Gladly - but Not for Windows Users (Score 1) 606
I provide technical support gladly, but not for anything having to do with Microsoft Windows (or any other Microsoft product).
When my mother-in-law bought a new computer to replace her crashed and aging one, she Skyped me to find out how to get her Word Perfect to work on Vista, as well as how to get her old printer and image scanner to work. I asked if she still had the old monitor, keyboard, and mouse? Then I ordered her a Mac Mini and told her to return the Vista machine. (And threaten to have the saleman brought up on criminal negligence for selling a Vista machine to her in the first place.)
She was able to get it hooked up and working on her own, and after helping her download OpenOffice to read and edit her 20 years of WordPerfect files without problem, there really hasn't been any need to provide support. And we still hear (and see) from her every week or two on Skype. She's also telling me of some of the things she does with iPhoto which I'd never done.
My advise to the rest of the family to fix their problems is "get a Mac."